Do prices include GST?
All of our prices include GST. You will receive an itemised order with the full calculated GST amount listed.
Do you have a minimum spend on hire and installation?
Yes, between the months of October and April there is a minimum spend of $1000.
Do we need to pay a deposit?
Yes, we require a 30% non refundable deposit on your booking with full payment due 21 days prior to your event.
What are my payment options?
Electronic Funds Transfer: our bank details are listed on all invoices.
We accept Visa and MasterCard: when you receive your invoice there is a link to our payment gateway where you can enter your card details.
Can I install the hired lighting myself?
Unfortunately you can't. All our lighting is installed by our in-house electrical contractor. There are times when we need to customise mid install and this must be done by an electrician for safety reasons and insurances.
What happens if we have a problem during the event?
Our contact number is 0404 753 539 should you need anything, we are just a phone call away.
Is there a delivery fee?
Yes, we charge to deliver our products and delivery fees are calculated per order based on venue location, quantity of equipment, access to the venue (including stairs and lifts) and any restrictions on delivery and collection times. Delivery fees are subject to change and will be recalculated if your order is amended and affects any of the above.
How long is the hire period?
The hire period is per event, not per day. Prices are quoted for 1-3 days hire. Events that occur over multiple days are charged a daily additional fee. Please let us know at the time of your booking if you require an extended hire.
How far in advance should I order?
It is recommended that you secure our services as soon as possible. Venue bump in and out times can restrict how many installs we can physically do, it is advisable to make an early booking to avoid disappointment.
Can I place a marquee on hold?
We do not offer customers a marquee "holding" service in case of bad weather. Our bookings are taken well in advance of the event date. We suggest contacting us the week prior to your event to check availability.
We assume no responsibility in the event of a natural disaster (including but not limited to severe weather, wind, rain or bushfire) change of venue, failure of another vendor to fulfil their obligations, that impacts the delivery of our products and services.
Can I change my mind?
Yes, absolutely, as long as you are within the minimum spend of $1000. We are very flexible and understand that things sometimes change. Once you have placed an order, even if you have confirmed it with us, you are welcome to add new items or remove existing ones at any time leading up to your final payment and in certain circumstances the week of your event. Please call us to discuss.
Do you style events?
No, however we work closely with you through the booking process to make sure you are getting the items you want and the lighting design you love to best suit your style. We have stylists we can recommend to create the look you wish.
Do you set items up?
We do set up the marquees, marquee draping, lighting, dance floors and lounge furniture.
Chairs, tables and linen will be stacked ready for self installation or by your chosen stylist. In certain circumstances we can set up tables and chairs, please call us to discuss when placing your order.
Can I book a marquee last minute due to bad weather?
If we have a marquee available on the day required then we are more than happy to schedule that in for you. It is recommended that this is done the week prior to your event so we can organise and schedule this in. We highly recommend that you book a marquee for peace of mind as the weather can be unpredictable.
