Frequently Asked Questions
If you can’t find what you’re looking for, please reach out to us on 0467 273 166
or email hello@capeevents.com.au.
We’re always here to help.
Where are you based?
We are based in the beautiful Margaret River Region but our headquarters are in Yallingup.
Do you travel outside of the Margaret River Region?
During our peak season we are limited to this area due to the quantity of bookings and venue access times. However, please ask us if we are able to travel further to your chosen destination so we can assess our confirmed bookings for your date.
Do prices include GST?
All of our prices include GST. You will receive an itemised order with the full calculated GST amount listed.
Do you have a minimum spend on hire and installation?
Yes, we have a minimum spend of $1,000 on equipment. Labour, rigging and transport costs are additional
What are your booking terms?
To secure your event date and our services a 30% non refundable booking fee is required. Whilst we like to have a base idea of your lighting direction, don’t stress on the finer details at the start as we will work on your design during the planning process finalising everything 4 weeks out. If you are set on a specific lighting item, then we do recommend securing this in the early stages to ensure availability for your date. Full payment is required prior to install.
Is there an average spend that I could base my budget on?
Not all installs are the same, some may require extra rigging and equipment to complete. However, an average spend with us is approximately $2,000 – $2, 800 for a full installation outside and inside at your chosen venue/marquee. For installs that require custom designs and specialty items an approximate budget of $5,000 would be suggested.
What are my payment options?
Electronic Funds Transfer: our bank details are listed on all invoices. We accept Visa and MasterCard: when you receive your invoice there is a link to our payment gateway where you can enter your card details (surcharges apply 1.7%).
What information do you require to provide a quote?
The more information you can supply about your event the better! Here are some details to get you started:
- Your contact information
- Date, location and style of your event (cocktail or seated)
- Details of the lighting you would like. If you have images or a style board, please include these if possible
- How many will be attending your event
- If you have specific details about the space you wish to light, please include these if possible
Feel free to relax if you’re missing some details; we’re here to assist you every step of the way.
Do you need to do a site visit before quoting?
We have extensive knowledge of many venues in the Margaret River Region, so a site visit may not be required. However, if it is a venue or private property we haven’t worked at we will arrange a suitable time to do a site visit.
We are also available over the phone, face-to-face or we can meet you at your chosen venue / location to discuss your lighting needs.
How far in advance should I order?
It is recommended that you secure our services as soon as possible. Venue bump in and out times can restrict how many installs we can physically do, it is advisable to make an early booking to avoid disappointment.
Can I install the hired lighting myself?
Unfortunately you can’t. All our lighting is installed by our in-house electrical contractor. There are times when we need to customise mid install and this must be done by an electrician for safety reasons and insurances.